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  1. Give 'em the Pickle Customer Service online

    https://leadershipcenter.osu.edu/events/give-em-pickle-customer-service-online-1

    critical; it’s how we take care of the people who buy it.  Our job is to make customers (internal and ... We’re all in the same business, the people business.  It’s not what we make or sell that’s ... external) happy. What’s the best way to do that?  By giving our “pickles.”  “Pickles” are those special or ...

  2. Applying Your Personality Type to Build Your Leadership Skills (MBTI)

    https://leadershipcenter.osu.edu/events/applying-your-personality-type-build-your-leadership-skills-mbti

    a challenge because we all have a natural bias for our own way of seeing things and making decisions. It can ... be hard to recognize our own biases, especially when they are reinforced by the cultural attitudes ... people who differ from you.  Understanding your MBTI is self-affirming and encourages cooperation with ...

  3. Mission Possible: Positive Leadership

    https://leadershipcenter.osu.edu/events/mission-possible-positive-leadership-17

    Are you a positive leader? Do you wonder how others think about your attitude as a leader? A quick ... test is to observe the way people react to you when you walk into a room. Are people happy to see you? ... you, it's time for an attitude check. Negativity in organizations is costing US businesses $300 ...

  4. Dealing with Interpersonal Conflict and COVID-19 FREE Registration Closed

    https://leadershipcenter.osu.edu/events/dealing-interpersonal-conflict-and-covid-19-free-registration-closed

    a challenge during this COVID-10 era. We are all experiencing significant change around us and working to ... identify new norms. Effectively dealing with conflict is a tool to lead ourselves and others through our ... current challenges as well as in the coming months. This webinar will provide us with some foundational ...

  5. Communication and Conflict

    https://leadershipcenter.osu.edu/events/communication-and-conflict-0

    does...knowing our tendencies and understanding their respective implications provide us with the tools to be ... more effective in our change efforts. Today’s leaders must manage change in their units & teams and ... people; • Identifying and gaining insights to your change style preference by completing Discovery ...

  6. Working with Emotional Vampires

    https://leadershipcenter.osu.edu/events/working-emotional-vampires-0

    learn how to keep their negativity from affecting how you work and feel about yourself. When working ... with Emotional Vampires, we need to remember that what they say or do is a reflection of them, not us ... . Participants in this workshop will: • Learn about the different types of behaviors of Emotional Vampires • Gain ...

  7. Problem-Solving, Teamwork and Creativity for Success

    https://leadershipcenter.osu.edu/events/problem-solving-teamwork-and-creativity-success-0

    a task? Why they problem solve differently than you? Why some people think “inside the box” and others ... Learn more about Kirton’s Adaption-Innovation Theory Explore your own problem-solving style Brainstorm ...

  8. Communication and Conflict Management

    https://leadershipcenter.osu.edu/events/communication-and-conflict-management-5

    impact on how fulfilled we feel about our work, the quality of work, and the quality of work from our ... Conflict is a part of our daily lives at work or at home. How we manage conflict has a direct ... specifically, you'll learn- • How conflict is negative and how conflict can be positive in our management ...

  9. Leadership Compass

    https://leadershipcenter.osu.edu/events/leadership-compass-3

    “If knowing yourself and being yourself were as easy to do as to talk about, there wouldn't ... be nearly so many people walking around in borrowed postures, spouting secondhand ideas, trying ... sense of self-awareness about one’s leadership style and approach • Developing a more balanced approach ...

  10. Six Ways to Influence People

    https://leadershipcenter.osu.edu/blog/thu-09172020-531am/six-ways-influence-people

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